Store Policies

What if you do not have my item? In some cases, our warehouse may have an inventory discrepancy and some items may no longer be available. We strive to keep our inventory as current as possible, but in some cases errors arise. We appreciate your business and in this event you will be contacted via e-mail to see if you wish the remaining part of the order to be shipped.. How can I return an item? Returns and Exchanges: Items must have original packaging and paperwork to be eligible for a refund or exchange. Return shipping charges are the responsibility of the customer. Items altered by the customer may not be returned or exchanged. A restocking fee of all items taken out of the original packaging will be charged a $7.50 per item. Refunds: Items received by Pem America within 30 days of original ship date will receive credit (with any applicable taxes) to the original payment method less shipping and handling charges. Items returned and received by Pem America after 30 days of the original ship date will be eligible for EXCHANGE ONLY. Refunds can take up to four weeks to process. For credit card orders, please allow two statements for credit to appear. Where do I send my return? Include in your shipment a copy of the original packing slip and a letter stating the reason for the return. Enclose the letter with the merchandise you are returning. Ship all return merchandise to: Pem America Outlet 1307 Lane Street Kannapolis, NC 28083 Attn: Returns

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